SHIPPING POLICY

Our Commitment to Timely Delivery

– partners with global merchants in order to provide you with the best prices and a unique global shopping experience. This means that your order is shipped from global areas such as Thailand, Viet Nam, US, Russia, Germany, China, India, etc.

Due to direct shipping from our international partners, your order may take 2-3 weeks to arrive. We kindly ask for your patience, as rest assured, your item is on its way.

While we strive to deliver goods in the time frame we specify, we cannot guarantee / accept liability for deliveries made outside of this time frame. As we rely on third-party shipping companies to facilitate our customer deliveries for us, we cannot accept liability for out of pocket expenses or other costs incurred due to failed or delayed deliveries.

The processing time for orders is 2-3 business days. Once the order has been processed, tracking number usually takes 3-7 business days to be generated. If you have not received your tracking number within 5 business days and/or If the tracking status is “not available” within 3 to 5 business days from the time you have received your tracking number, kindly send us an email at

Once the shipment is already loaded on the plane, estimated delivery is:

• USA: Between 10 – 15 business days average 
• Canada: Between 16 – 20 business days average
• Europe: Between 10 – 25 business days average (GB:12-25 days)
• Australia: Between 10 – 25 business days average
• All Others: Between 20 – 40 business days average (ask and we will provide you with the information)

EXPRESS SHIPPING (During Peak Season):

During peak shopping times, such as the holiday season, shipping delays can occur due to high demand. To ensure timely delivery, we highly recommend all customers choose Express Shipping for a flat fee of $5.95. Based on our experience, this option greatly reduces delays. In fact, for certain periods during these busy seasons, we may exclusively offer this expedited method to minimize shipping times and ensure that orders reach you without unnecessary delays.

SHIPMENT CONFIRMATION :

For some shipping companies, it takes 5-7 business days for the tracking information to update on the system. If your order was placed more than 10 business days ago and there is still no information on your tracking number, please contact us via email:

How To Track Order?

If you want to track your order, please Visit on Order Tracking for information.

SHIPPING DELAYS:

Shipping time is estimated and commences from the date of shipping, rather than the date of order, and can take longer than the expected date due to invalid address, customs clearance procedures, or other causes.

ITEM NOT RECEIVED:

If you have successfully placed an order and have not received it yet while the tracking status shows it’s delivered. You need to contact the carrier to find your bag as once the item is bagged we don’t have control over it (once it’s by the carrier ), but if the issues still persist kindly Email us at  will try our best to assist you.

Please take note that there are some unforeseen circumstances like customs delays that we are unable to control on our end and also, some delays if there is an upcoming holiday season.

We are not liable for deliveries that are affected by customs, natural occurrences, transfers from USPS to the local carrier in your country or air and ground transportation strikes or delays, nor any extra fee’s, customs or back-end charges incurred.

IMPORTANT NOTES:

• Customers are responsible for providing us with the correct shipping and billing address. If you realize that this is incorrect, please contact us as soon as possible. If the product has already been shipped a refund cannot be processed until the product has been returned to us.
• Your order may arrive in multiple packages and shipments. Depending upon the type, quantity, and weight of item(s) in your order, we may pack and ship them in multiple packages. You will not be charged for multiple packages and shipments other than the amount that appears at checkout.
• We are not responsible if a package is/are not deliverable because of missing, incomplete or incorrect destination information. Please enter the correct shipping details when checking out, if shipping information is not corrected within the given time frame, store policy will apply. If you realize you have made an error in your shipping details, kindly e-mail us at as soon as possible.

CONTACT US 

• Store US:
• Hotline:
• Email: